Legal
Privacy Policy
What Gathered collects, why we use it, who helps us deliver your flowers, and the choices you have.
Who we are
Gathered is a flower subscription delivered in the United States, operated by Fantasy Farms (“we”). You order on this site, manage your subscription in your account at my.flowersatyourdoor.com, and can chat with our assistant and our team in Apple Messages for Business. This policy covers all three.
What we collect
We hold only what we need to run your subscription:
- Your name, email address and, if you give it, your phone number.
- The delivery addresses you add, with any delivery notes.
- Your subscription and order history: what you chose, how often, each delivery and what you paid.
- The messages and photos you send us in Apple Messages, and the replies we send you.
- Basic information about your device that Apple Messages shares with us, such as which message features it supports, so our replies display correctly.
- Your answers to our feedback questions and surveys.
- How you use this site, such as the pages you view and the steps of checkout you reach, so we can improve it.
Payments
Payments are taken by our payment provider, Stripe. You enter your card details directly with Stripe; we never see or store your full card number. We keep a record of each payment, its amount and whether it succeeded.
How we use it
We use your information:
- To take, prepare and deliver your orders, and to tell you when they are on the way.
- To support you, whether you write to our assistant, our team or the Contact page.
- To let our assistant answer your questions about your subscription and deliveries.
- To put things right when a box arrives below our standard.
- To send you marketing, only when you have agreed to it.
- To keep our service secure and to meet our legal and accounting obligations.
Our AI assistant
When you message us in Apple Messages, an AI assistant answers first. It uses your account details, such as your subscription, upcoming deliveries and address, and our own help content to reply. It can only take the actions you could take in your account, such as skipping a delivery, and it confirms each one only after it is saved.
To write its replies, the assistant sends the relevant parts of the conversation and your account to the AI model provider that powers it, which processes them only on our behalf.
A person from our team is always available. Write "agent" or "help", or choose "Talk to a person" from the menu, and our team will reply in the same chat.
Messages and your choices
We message you in Apple Messages about your orders and deliveries, and about offers only if you have agreed to receive them. You can change what we send at any time in your account.
To stop all messages from us in Apple Messages, reply "stop" (or "unsubscribe"), or choose "Message preferences" from the menu. We will confirm once and then stop. Every marketing email includes a link to unsubscribe.
How long we keep it
We keep your information while you have an account with us. You can ask us to erase your personal data at any time. When we do, your name, email, phone number, messaging identity and sign-in are permanently removed, and your saved addresses are retired so they are never used again.
We keep the record of what was ordered, where it was delivered and what was paid, no longer linked to your name or contact details, for as long as the law requires us to keep business and tax records. We also keep the record of your consent choices, so we can show that we respected them.
If you still have an active subscription, we will ask you to cancel it first, so nothing is sent to an address we no longer hold.
Your rights
You can see and correct most of your details in your account. You can also ask us for a copy of your information, to correct it, or to erase it. Depending on where you live, you may have further rights under state law; we honor them, and we will not treat you differently for using them.
Security
Your information is stored with access limited to the people and systems that need it. Passwords are never stored in readable form, and every change to your account is recorded.
Children
Our service is for adults. We do not knowingly collect information from anyone under 18.
Changes to this policy
If we change this policy, we will update the date below and, for significant changes, tell you by email or in Apple Messages before they take effect.
Contact us
Questions or requests about your privacy? Email us at hello@gathered.example, send a message from the Contact page, or write to us in Apple Messages. Monday to Friday, 9am – 5pm ET. We reply within one working day.
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