Terms of Service

About these terms

These terms are an agreement between you and Fantasy Farms, which operates Gathered. They apply when you order on this site, use your account at my.flowersatyourdoor.com, or message us in Apple Messages. By placing an order you agree to them and to our Privacy Policy.

Your subscription

A subscription is a box of fresh flowers delivered at the frequency you choose, such as every week or every two weeks. It continues until you pause or cancel it.

Each delivery has a cutoff before it, shown in your account. Until the cutoff you can change that delivery; after it, the box is being prepared and the change applies to the next one.

Skipping, pausing and cancelling

You can skip a delivery, pause your subscription, change your flowers or address, or cancel at any time, in your account or by messaging us in Apple Messages.

When you cancel, deliveries you have already paid for still arrive, and the cancellation takes effect after the last paid delivery. No further payments are taken.

Prices and payment

You pay for each delivery. The price, any delivery fee and the payment date are shown before you confirm your order. We charge the card you saved with our payment provider for each delivery. If a payment fails, we will let you know and try again; deliveries may pause until it succeeds.

If we change the price of your subscription, we will tell you before it applies to a delivery.

Delivery

We deliver within the United States only. Please make sure your address and delivery notes are correct; we deliver to the address on your account at the cutoff. Flowers left as you asked are your responsibility once delivered.

Fresh flowers and replacements

Flowers are natural and seasonal, so stems and colors vary from box to box while keeping to the feeling you chose.

If your flowers arrive damaged or below our standard, tell us soon after delivery through the feedback we send you or in Apple Messages, with a photo of the box. We will review it and offer a replacement or a refund where it is due.

Your account

Keep your sign-in details to yourself and tell us if you think someone else has used your account. You are responsible for changes made from it.

Acceptable use

Please do not misuse our site, account or messaging: no unlawful, abusive or harmful content, no attempts to access other accounts or our systems, and no automated use of our assistant. We may suspend an account that does.

Our AI assistant

Our assistant answers from your account and our help content and can make the same changes you could make in your account. It can make mistakes; your account always shows what is actually scheduled. You can ask for a person at any time.

Our responsibility

We take care to deliver what you ordered, on the day we promise. Where something goes wrong on our side, our responsibility is limited to replacing or refunding the affected delivery, except where the law does not allow that limit.

Changes to these terms

We may update these terms. We will change the date below and tell you about significant changes before they apply. If you do not agree, you can cancel your subscription.

Contact us

Questions about these terms? Email us at hello@gathered.example, send a message from the Contact page, or write to us in Apple Messages. Monday to Friday, 9am – 5pm ET. We reply within one working day.